FAQ

• How many stars is the hotel?
• How do I make direct contact with the hotel?
• If I make an online booking, will I be offered a 'best rate'?
• What types of rooms are available and what are the differences between room types?
• Are your hotel rates per person or per room?
• Are my credit card details necessary when making a reservation?
• Will my credit card be charged?
• How safe are credit card details that are submitted online?
• What is your cancellation policy?
• Do you have a pets' policy?
• What are your check-in and check-out times?
• Is it possible to check-in early?
• What is the charge for a late check-out?
• Do you have non-smoking rooms?
• Do you have twin, triple and quadruple rooms?
• Do you have inter-connecting rooms?
• What is the cost of an extra bed?
• What is the hotel's policy regarding children?
• Does the hotel provide baby-sitting services?
• Are baby cots available?
• Where is breakfast served and at what time?
• How many restaurants do you have and what are they?
• Is vegetarian cuisine available in the restaurants?
• Is the food served in the restaurants 'halal'?
• Do you have 24-hour Room Service?
• Do you have coffee / tea making facilities in the rooms?

General hotel Information

• Do you have hairdryers in the rooms?
• Does the hotel provide iron and ironing boards in all rooms?
• How far is the hotel from the airport and do you provide airport transfers? And if so, what is the cost?
• How much is an airport taxi or limousine?
• Can luggage be stored at the hotel whilst I travel elsewhere?
• Do you have a tuk-tuk shuttle service?
• What is the weather like at different times of the year?
• Is the tap water safe to drink?
• Is there a doctor on call?
• How far is the nearest hospital?
• Where is the nearest bank or currency exchange?
• What time do banks open?
• What voltage is used in Thailand?

Business Traveller

• Can I connect my laptop in the room?
• What kind of Internet connection do you provide and what is the cost?
• Are dual telephone sockets available in rooms?
• What is the hourly / daily rate for limousine service?
• Are secretarial and other business services such as translation available?

Shopping and Tourist Facilities

• How far is the hotel from the Skytrain and MRT?
• Do you have a tour desk?
• Are there shopping centers nearby?

FAQ Replies

	How many stars is the hotel?
	3 Stars	Back to top
	How do I make direct contact with the hotel?
	Please email, call or fax the hotel. Email: enquiry@citinpratunam.com Tel: +66 (0) 2 120 8999 Fax: +66 (0) 2 120 8998	Back to top
	If I make an online booking, will I be offered a 'best rate'?
	Online bookings generally offer the 'best available rate' for that date and time.	Back to top
	What types of rooms are available and what are the differences between
	room types?
	There are two room types available: Corner Studio 20-square-meter Corner Studio room types offer a unique corner room with large windowed walls. Equipped with modern and utilitarian style furnishing, wall mounted 32 inch LCD TV, and reliable Broadband Internet with a choice of WiFi or LAN connection. Bright washroom with high pressured rain-shower cubicle is a unique point. Superior Studio 23sqm Superior Studio room types offers more comfort with larger bed area and spacious wardrobe for guests seeking for longer stay at the hotel. Equipped with modern and utilitarian style furnishing, wall mounted 32 inch LCD TV, and reliable Broadband Internet with a choice of WiFi or LAN connection. Bright washroom with high pressured rain-shower cubicle is a unique point.	Back to top
	Are your hotel rates per person or per room?
	Hotel rates are per room based on a maximum occupancy of two guests.	Back to top
	Are my credit card details necessary when making a reservation?
	Yes, to guarantee the reservation. Otherwise hotel reserves the right to release the booking at 6 pm on the date of arrival.	Back to top
	Will my credit card be charged?
	We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation. Guests can choose to settle the bill in cash or credit card at the time of check-out.	Back to top
	How safe are credit card details that are submitted online?
	Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us. For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in. Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation	Back to top
	What is your cancellation policy?
	In the event of a cancellation or no-show, the following will apply: For stays of 1 to 7 nights If the property is not informed 24-hours or more prior to date of arrival, a charge of one (1) room night’s accommodation will be levied on the credit card used to guarantee the reservation For stays of 8 to 14 nights If the property is not informed 24-hours or more prior to date of arrival, a charge of two (2) room nights accommodation will be levied on the credit card used to guarantee the reservation For stays of 15 to 21 nights If the property is not informed 24-hours or more prior to date of arrival, a charge of three (3) room nights accommodation will be levied on the credit card used to guarantee the reservation For stays of 22 nights and more If the property is not informed 72-hours or more prior to date of arrival, a charge of five (5) room nights accommodation will be levied on the credit card used to guarantee the reservation.	Back to top
	Do you have a pets' policy?
	Regrettably pets of all sizes are not allowed in the hotel to ensure comfort of other hotel guests.	Back to top
	What are your check-in and check-out times?
	Check-in time is 2:00 pm Check-out time is 12:00 noon	Back to top
	Is it possible to check-in early?
	Early arrivals before the standard check-in time of 2:00 pm will be subject to a half-day charge (50% of your room rate) unless such an offer is available through Promotions or Packages. For an early arrival request, kindly contact our reservations at reservations@citinpratunam.com	Back to top
	What is the charge for a late check-out?
	Late check-out is subject to room availability and the charges are as follows: Check-out before 6:00 pm - 50% charge (based on your room rate or room rates offered at the time) Check-out after 6:00 pm - Full overnight rate The hotel will do our best to accommodate all guests requests based on room availability at the time of the request. Should you wish to arrange for a late check-out, kindly contact our reservations at reservations@citinpratunam.com	Back to top
	Do you have non-smoking rooms?
	At Citin Pratunam, we have one smoking floor while all other guest floors are non-smoking. For a non-smoking room, kindly advise us at the time of reservation to allow us to arrange the best possible room for the date of your arrival.	Back to top
	Do you have twin, triple and quadruple rooms?
	Citin Pratunam offers a choice of king size or twin bedded rooms. The hotel does not have triple rooms as a standard, however, upon request an extra bed can be arranged.	Back to top
	Do you have inter-connecting rooms?
	Yes, we do. A king bedded superior studio connects with a twin bedded superior studio.	Back to top
	What is the cost of an extra bed?
	An extra bed is offered at THB 600 nett with breakfast for one person.	Back to top
	What is the hotel's policy regarding children?
	There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding. If an extra bed is required, regardless of age, an extra bed charge will be incurred Children 12 years and above are charged the full adult breakfast price of THB 200.00 nett Children between the ages of 5 and 11 years are charged a rate of THB 100.00 nett per child/breakfast Children 4 years and below eat breakfast for free	Back to top
	Does the hotel provide babysitting services?
	The hotel does not provide baby-sitting services.	Back to top
	Are baby cots available?
	Yes, baby cots are available upon request and are free of charge.	Back to top
	Where is breakfast served and at what time?
	Breakfast is served at Citin Cafe which is located on the ground floor of the Restaurant wing from 6:30 am to 10:30 am.	Back to top
	How many restaurants do you have and what are they?
	We have one restaurant, Citin Café, which serves vegetarian cuisine with local and international varieties. It is open from 6:30 am to 10:30 pm.	Back to top
	Is vegetarian cuisine available in the restaurants?
	Yes, and as a healthy alternative, only vegetarian cuisine is available at Citin Café.	Back to top
	Is the food served in the restaurants 'halal'?
	Strictly speaking the food served is not processed in 'halal' style, however, we have dishes available that are pork free.	Back to top
	Do you have 24-hour Room Service?
	Our room service is available from 6:30 am to 10:30 pm	Back to top
	Do you have coffee / tea making facilities in the rooms?
	Guest rooms are equipped with a hot water boiler and in-room coffee and tea sachets. For a more extensive choice of teas and a brewed coffee, this is available at Citin Café at a charge.	Back to top
General Hotel Information
	Do you have hairdryers in the rooms?
	All guest rooms are equipped with hairdryers stored in the drawer of the room desk.	Back to top
	Does the hotel provide iron and ironing boards in all rooms?
	Iron and ironing boards are available on request. Kindly contact the housekeeping department.	Back to top
	How far is the hotel from the airport and do you provide airport transfers? And if so, what is the cost?
	The property is a 35-40 minute drive from Suvarnabhumi International Airport. Airport transfers are provided upon request at THB 1,200 nett per way for a limousine.	Back to top
	How much is an airport taxi or limousine?
	An airport taxi is approximately THB 400-500 nett per way including toll charges. A limousine is available upon request at THB 1,000 nett per way.	Back to top
	Can luggage be stored at the hotel whilst I travel elsewhere?
	Yes, for a maximum of 30 days at no cost. Should your belongings not be claimed after 90 days, the hotel reserves the right to remove them.
	Do you have a tuk-tuk shuttle service?
	Citin Pratunam has a free tuk-tuk service available on a scheduled route to nearby points of interest / shops about the hotel. We are pleased to offer a one way drop off outside of the schedule based on availability.
	What is the weather like at different times of the year?
	Bangkok being a tropical city, weather is warm throughout the year with April and May being especially hot and sticky. June to September are cooler months (24-28c), however, it is the rainy season. The most pleasant time of year is October to February, where temperatures range from 25-28c with light breezes and only the occasional shower.	Back to top
	Is the tap water safe to drink?
	No, tap water in Thailand is not potable. Complimentary bottled water is supplied to your rooms on a daily basis.	Back to top
	Is there a doctor on call?
	We have arranged for an on-call service of Doctors from the near by Phayathai Hospital which is 20 minutes away from the hotel.	Back to top
	How far is the nearest hospital?
	The nearest hospital is the Phayathai Hospital, 20 minutes away by car from the hotel.	Back to top
	Where is the nearest bank or currency exchange?
	The nearest reputable bank with currency exchange is the Kasikorn Bank, five minutes away on foot, located near the Baiyoke Sky hotel. For detailed directions, kindly contact the reception	Back to top
	What time do banks open?
	Monday to Friday - 8:30 am to 3:30 pm	Back to top
	What voltage is used in Thailand?
	The voltage in Thailand is 220 volts.	Back to top
Business Traveller
	Can I connect my laptop in the room?
	Yes, via LAN and a wireless connection. For log-in and password, necessary for use of this service, kindly contact the reception.	Back to top
	What kind of Internet connection do you provide and what is the cost?
	For guests who make bookings through the hotel's own website (www.citinpratunam.com) Internet connection is offered on complimentary basis, otherwise, the costs are as follows: Hi-speed internet of 2 Mbps (shared speed) One Hour - 60 THB nett One Day - 300 THB nett	Back to top
	Are dual telephone sockets available in rooms?
	Yes, dual telephone sockets are available in the rooms.	Back to top
	What is the hourly / daily rate for limousine service?
	Limousine service rates are as follows: Daily rate of THB 5,000 - 6,500 (maximum of 11 hours within the Bangkok metropolitan area) Hourly rate of THB 500 - 650 (minimum of two hours within the Bangkok metropolitan area) For arrangements, kindly contact our reception.	Back to top
	Are secretarial and other business services such as translation available?
	Regrettably, business center services are limited to faxing, photocopying and Internet stations.	Back to top
Shopping and Tourist Facilities
	How far is the hotel from the Skytrain and MRT?
	There are two BTS Skytrain stations within a 20 minute walk; Phayathai and Ratchathewi station. Alternatively, our Tuk Tuk service offers a scheduled route to the Phayathai station.	Back to top
	Do you have a tour desk?
	No, however it will be our pleasure to arrange for tours with outside travel agents who offer such services. Kindly contact our reception for further information.	Back to top
	Are there shopping centres nearby?
	For a list of nearby shopping centers, please click on Bangkok Shopping and Location.	Back to top

Disclaimer:Prices shown are only approximates and are subject to change without prior notice.