Hotel FAQ

• How many stars is the hotel?

• 3 Stars

• How do I make direct contact with the hotel?

• Please email, call or fax the hotel.
  Email: [email protected]
  Tel: (+66) 02 255 9100
  Fax: (+66) 2 120 8998

• If I make an online booking, will I be offered a 'best rate'?

• Online bookings generally offer the ‘best available rate’ for that date and time.

• What types of rooms are available and what are the differences between room types?

• There are four room types available:

  Superior Room
  This 24 square meter cozy room will make you feel like home away from home. Superior Studio at Citin Pratunam is equipped modern amenities and fully furnished room with a spacious wardrobe where you can fit in all the shopping goodies.

  Deluxe Room
  Deluxe room is our newly established 24 Sqm room which has been colored green, purple & pink with a modern design. Our Deluxe room comes with all necessary amenities as expected by the modern day urban traveler.

  Triple Room
  Stay close to your friends or family members in our Triple room which offers 3 single bed. This fully furnished room is also equipped with modern amenities to make your stay as comfortable as possible.

  Connecting Room
  Connecting room is perfect choice of your accommodation if you are planning to stay with your family or friends. This 48 square meter room can accommodate 4 people with one king bed and twin beds along with two bathrooms. As all other rooms type, it is also equipped with all the necessary amenities like as expected by modern day urban traveler.

  For more information kindly go through our room’s page

• What are the type of credit cards accepted during the booking process?

• We accept all the universally accepted credit cards during the booking process like Visa, MasterCard, Amex & Union Pay

• Are my credit card details necessary when making a reservation?

• Yes, to guarantee the reservation. Otherwise hotel reserves the right to release the booking at 6 pm on the date of arrival.

• Will my credit card be charged?

• We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation.

  Guests can choose to settle the bill in cash or credit card at the time of check-out.

• How safe are credit card details that are submitted online?

• Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.

  For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in.

  Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation

• What is your cancellation policy?

• In the event of a cancellation or no-show, the following will apply:

  • For stays of 1 to 7 nights
    If the property is not informed 24-hours or more prior to date of arrival, a charge of one (1) room night’s accommodation will be levied on the credit card used to guarantee the reservation
  • For stays of 8 to 14 nights
    If the property is not informed 24-hours or more prior to date of arrival, a charge of two (2) room nights accommodation will be levied on the credit card used to guarantee the reservation

  • For stays of 15 to 21 nights
    
    If the property is not informed 24-hours or more prior to date of arrival, a charge of three (3) room nights accommodation will be levied on the credit card used to guarantee the reservation

  • For stays of 22 nights and more
    If the property is not informed 72-hours or more prior to date of arrival, a charge of five (5) room nights accommodation will be levied on the credit card used to guarantee the reservation.

• Do you have a pets' policy?

• Regrettably pets of all sizes are not allowed in the hotel to ensure comfort of other hotel guests.

• What are your check-in and check-out times?

• Check-in time is 2:00 pm
  Check-out time is 12:00 noon
  For early Check-In & late Check-Out you can make a special request at the time of booking

• Is it possible to check-in early?

• Early arrivals before the standard check-in time of 2:00 pm will be subject to a half-day charge (50% of your room rate) unless such an offer is available through Promotions or Packages. For an early arrival request, kindly contact our reservations at [email protected]
  Early check in service can purchased at 750 THB which allows guest to check in from 06:00 am onward. This option is available at the time of making a booking as an additional service.

• What is the charge for a late check-out?

• Late check-out is subject to room availability and the charges are as follows:
  Check-out before 6:00 pm – 50% charge (based on your room rate or room rates offered at the time)
  Check-out after 6:00 pm – Full overnight rate

  The hotel will do our best to accommodate all guests requests based on room availability at the time of the request. Should you wish to arrange for a late check-out, kindly contact our reservations at [email protected]
  Late check out service can purchased at 750 THB which allows guest to check out until 06:00 pm. This option is available at the time of making a booking as an additional service.

• Do you have non-smoking rooms?

• At Citin Pratunam Bangkok Hotel , we have one smoking floor while all other guest floors are non-smoking. For a non-smoking room, kindly advise us at the time of reservation to allow us to arrange the best possible room for the date of your arrival.

• What is the cost of an extra bed?

• An extra bed (applicable for Superior Twin room ONLY) is offered at THB 600 nett for one person.

• What is the hotel's policy regarding children?

• There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding.
  If an extra bed is required, regardless of age, an extra bed charge will be incurred

• Does the hotel provide babysitting services?

• The hotel does not provide baby-sitting services.

• Are baby cots available?

• Yes, baby cots are available upon request and are free of charge.

• Do you have 24-hour Room Service?

• Unfortunately, we do not provide room service.

• Do you have coffee / tea making facilities in the rooms?

• Guest rooms are equipped with a hot water boiler and in-room coffee and tea sachets.

• How many rooms does Citin Pratunam have?

• There are 126 rooms at Citin Pratunam by Compass Hospitality.